Frequently Asked Questions
Your guide to official band merchandise and metal fashion.
How long will it take for my order to ship?
Standard domestic orders are typically processed within 1-3 business days. International shipping times vary depending on the destination and customs processing, usually arriving within 7-21 business days.
What is your return policy on apparel?
We accept returns and exchanges on unworn, unwashed clothing items within 30 days of delivery. Please ensure all original tags are attached and the item is free of pet hair or smoke odors.
How do I know which size to order?
Each product page features a detailed size chart. Since we source high-quality blanks from various manufacturers, we recommend measuring a shirt you already own and comparing it to our specifications.
Do you offer international shipping?
Yes, we ship our metal merchandise worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact our support team within 1 hour of placement, though we cannot guarantee changes once the order is in the warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.